Amid ongoing cash scarcity causing a widespread strain nationwide, the Central Bank of Nigeria (CBN) has released a list of contact details for customers to report issues with accessing cash either over the counter or at automated teller machines (ATMs).
This move according is part of efforts to ensure efficient currency circulation and to enforce compliance among Deposit Money Banks (DMBs).
In a circular issued on Tuesday, jointly signed by Solaja Olayemi, Acting Director of Currency Operations, and Isa-Olatinwo Aisha, Acting Director of Branch Operations, the CBN urged the public to report any difficulties in withdrawing cash.
The bank emphasized the need for banks to prioritize cash disbursement through ATMs and over-the-counter transactions, warning of penalties for non-compliance.
“Deposit Money Banks (DMBs) are directed to ensure efficient cash disbursement to customers Over-the-Counter (OTC) and through ATMs as the CBN will intensify its oversight roles to enforce this directive and ensure compliance,” the statement read.
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The circular further stated that members of the public should report incidents of non-dispensation of cash, providing details such as the bank’s name, the amount, time, and date of the incident.
Reports can be submitted via designated phone numbers and email addresses provided by the CBN for each state.
Below are the contact details for CBN branches across the country:
S/No Branch Email Address Phone Number
1 Abakaliki Abakaliki@cbn.gov.ng 08176657783
2 Abeokuta Abeokuta@cbn.gov.ng 08176657571
3 Abuja Abuja@cbn.gov.ng 08176657939
4 Ado-Ekiti Ado-Ekiti@cbn.gov.ng 08176657062
5 Akure Akure@cbn.gov.ng 08176657069
6 Asaba Asaba@cbn.gov.ng 08176657924
7 Awka Awka@cbn.gov.ng 08176657879
8 Bauchi Bauchi@cbn.gov.ng 08176657853
9 Benin Benin@cbn.gov.ng 08176657827
10 Birnin-Kebbi Birnin-Kebbi@cbn.gov.ng 08176657837
11 Calabar Calabar@cbn.gov.ng 08176657063
12 Damaturu Damaturu@cbn.gov.ng 08176657653
13 Dutse Dutse@cbn.gov.ng 08176657064
14 Enugu Enugu@cbn.gov.ng 08176657666
15 Gombe Gombe@cbn.gov.ng 08176657065
16 Gusau Gusau@cbn.gov.ng 08176657066
17 Ibadan Ibadan@cbn.gov.ng 08176657657
18 Ilorin Ilorin@cbn.gov.ng 08176657910
19 Jalingo Jalingo@cbn.gov.ng 08176657067
20 Jos Jos@cbn.gov.ng 08176657885
21 Kaduna Kaduna@cbn.gov.ng 08176657068
22 Kano Kano@cbn.gov.ng 08176657934
23 Katsina Katsina@cbn.gov.ng 08176657558
24 Lafia Lafia@cbn.gov.ng 08176657928
25 Lagos Lagos@cbn.gov.ng 02012360023
26 Lokoja Lokoja@cbn.gov.ng 08176657071
27 Maiduguri Maiduguri@cbn.gov.ng 08176656739
28 Makurdi Makurdi@cbn.gov.ng 08176657676
29 Minna Minna@cbn.gov.ng 08176657991
30 Oshogbo Osogbo@cbn.gov.ng 08176657707
31 Owerri Owerri@cbn.gov.ng 08176657120
32 Port-Harcourt Portharcourt@cbn.gov.ng 08176657840
33 Sokoto Sokoto@cbn.gov.ng 08176657731
34 Umuahia Umuahia@cbn.gov.ng 08176657904
35 Uyo Uyo@cbn.gov.ng 08176657660
36 Yenagoa Yenagoa@cbn.gov.ng 08176657815
37 Yola Yola@cbn.gov.ng 08176657972
